Responsible Gaming

Our goal is safe, enjoyable play. If gambling stops being fun, pause and use the tools below or contact live chat (24/7).

Introduction

Gambling should be fun for adults. Most people gamble responsibly, while a small number can lose control. This page outlines warning signs, practical safeguards, and tools Kirgo offers to help you maintain control. The english version takes precedence over any translation.

Under-18 prohibition

Gambling at kirgo is strictly for persons aged 18+ (or higher where your local law requires). We verify age and close under-age accounts immediately.

Play responsibly – practical guidance

• Play for entertainment, not to make money.
• Do not chase losses.
• Set limits (time and spend) and stick to them.
• Do not let gambling interfere with daily responsibilities.
• Only gamble with disposable funds you can afford to lose.
• Take regular breaks; avoid playing when stressed or impaired.

Quick self-check

If several of these are “yes”, take action (tools below) and consider professional help:

• Does gambling affect your work/study or relationships?
• Do you try to win back losses or gamble longer than intended?
• Have you borrowed/sold items to gamble?
• Do you see gambling as a source of income?
• Do you find it hard to stop or set limits?

Underage protection (for parents/guardians)

• Password-protect devices; don’t leave sessions unattended.
• Do not store passwords in browsers; keep payment details secure.
• Use content filters/parental controls (e.G., net nanny, betblocker, gamban).

If we detect under-age use, we forfeit winnings, close the account, and may notify the relevant authority. Any remaining real-money balance may be returned to the original method where lawful.

Kirgo tools to stay in control

Manage tools under profile → responsible gaming or ask live chat (24/7) to set them up for you.

• Reality checks: on-screen session reminders at intervals you choose.
• Extra limits: caps on session time, net losses, or total wagers (where available). Increases have a 24-hour cooling-off; decreases are immediate.
• Timeout: short, fixed pauses of 1 day, 3 days, 1 week, or 1 month. You can’t deposit or play; you may log in to withdraw. No early reactivation.
• Self-exclusion (minimum 6 months): full lock on access and marketing. Request via account or live chat. We recommend self-exclusion on other gambling sites as well. A 7-day cooling-off option is also available.

How we can help

If you’re concerned about your play, contact live chat (24/7) to set a timeout or self-exclusion. We’ll action requests promptly, explain next steps, and signpost specialist services.

Always keep in mind

• All casino games have an inherent house edge and rtp; over time, the house edge prevails.
• Gambling is not a solution to financial difficulty.
• Only gamble with pre-set, affordable amounts and within planned leisure time.

Important notes

• Responsible-gaming measures are never used to delay or cancel legitimate withdrawals.
• We may apply protective measures (limits, suspension, or exclusion) if we detect high-risk patterns and will inform you of the action taken.